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Filepass Refund Policy

How we handle refund requests

Brian Hood avatar
Written by Brian Hood
Updated over 4 years ago

Monthly subscriptions refunds

If your trial on a monthly plan has ended in the last 30 days, you can receive a full refund by requesting one via our live chat. If your trial has ended more than 30 days ago your right to a refund is voided.

We do not offer any refunds on monthly subscription renewals.
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Yearly subscription refunds

We offer refunds on yearly subscription payments up to 30 days after the invoice was due, whether it's a new plan or a renewal.


​Note: If you haven't received a refund you're expecting, but it's been fewer than 10 business days, the refund may still be processing. Refunds can take 3 to 10 business days to appear on your card statement.
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